Service terms
What you're agreeing to, in plain English.
Here's what you get, what we don't do, how refunds work, and what to do in an emergency.
1. What you get
You get a Household Plan, a guidance library, step-by-step playbooks backed by trusted sources, conversation scripts, Family Agreement materials and optional monthly updates.
2. What we don't do
We're not monitoring software, crisis support, legal advice, clinical advice, a safeguarding assessment or a guarantee of safety. We don't step in during live incidents.
3. Payment and access
You pay for the Household System once. Stay Current renews each year. You'll see the price before you pay, and payment is handled by Stripe.
4. Refunds
We offer a 14-day no-quibble refund. If it isn't useful, email us within 14 days of your purchase and we'll refund you.
5. Emergency boundaries
If something urgent is happening, use the emergency signpost and contact the official services it points to. We can't advise during live incidents.